Mother with child learning on the floor

Psychological counseling center

Psychological counseling center

Advice and help for families in Hilden and Haan

Living together as a family and raising children doesn't always go easily. Sometimes questions arise for which you don't have answers right away.

In order to support families and professionals in the important task of enabling children to grow up well, the Psychological Counseling Center offers a wide range of counseling services quickly and unbureaucratically.

It is very important to know: Counseling is free of charge and confidential.

Registration for counseling is possible in person or by telephone.
The waiting time until the first interview is usually two to three weeks.
The counseling center is located on the 5th floor of the town hall. Since access from the 4th to the 5th floor is not barrier-free, you can have us call for help at the information desk on the first floor if necessary. However, we can also conduct the conversation on a barrier-free floor in the town hall if you give us the appropriate notice.

If you have any questions about educational assistance and child protection, or if you are in an educational crisis, you can also contact the district social services department in Haan.


  • Educational Counseling

    Educational counseling offers more personal advice than books and TV make possible. It can be about small questions about the everyday handling of the child or also about difficult situations or crises.

    Typical occasions are:

    • Set boundaries
    • Defiance
    • Sibling rivalry
    • Developmental abnormalities of the child
    • Behavioral problems of the child
    • Contact problems of the child
    • Physical complaints of the child, which have psychological causes

    We can also help and mediate in the case of conflicts in the family or stresses such as the separation of parents.
    Often a change can be set in motion with just a few appointments.

  • Family counseling

    When it comes to issues that affect the whole family or change that everyone should be involved in, counseling the whole family makes sense. Not always all family members can come to an appointment. Then it is also possible to work with only part of the family. But the more who participate, the more perspectives and ideas can be used.

    Typical occasions are:

    • the desire for a better atmosphere in the family
    • the wish to talk more with each other
    • negotiating new rules for family life
    • find a common good way of dealing with stressful events

    Again, a few appointments are often enough to feel a change.

  • Separation and divorce counseling

    Separation is always a difficult time for the family. As a parent, you not only have to be there for the children, but you also have to find your own way of dealing with the separation and reorganize your life. As a child, you are torn between the two parents and have to gradually settle into a life in two worlds.

    Our services aim to support both parents and children during this phase of life. For this we offer:

    • Counseling of the parents, jointly or individually
    • Separation mediation
    • Help in developing contact and visitation arrangements.
    • Children's groups on the topic of separation/divorce
    • Counseling for newly formed families

    Participation in all offers is always voluntary.


  • The baby consultation hour of the psychological counseling center

    Support and counseling for parents with infants and toddlers (0-3 years)

    Our specialists offer you help at short notice and without complications,

    • if your baby is very irritable and hard to calm down.
    • if your baby cries often and for a long time.
    • if your child has trouble falling asleep in the evening, or keeps waking up at night and can't go back to sleep.
    • when feeding is difficult.
    • if you are unsure how to handle your baby or have any questions about this.
    • if you are at a loss yourself or are worried about your child and its development.

    How come some babies are hard to soothe?

    It is assumed that some babies have great problems getting used to life outside the protective womb, especially in the first few months of their lives.
    They are only poorly able to regulate themselves sufficiently in the areas that are important to them: "self-soothing," "sleep-wake rhythm," and "food intake. A vicious circle of overstimulation, overtiredness and hunger begins.
    Soon, even patient and loving parents no longer know how to help their child. They feel helpless, doubt their role as parents and increasingly lose hope that they can find a way out of this debilitating vicious circle with their baby.

    In this situation, parents and baby need outside help. Special counseling centers in Cologne or Düsseldorf are often difficult to reach for young families from Haan and Hilden because of the distance.
    The Hilden/Haan Psychological Counseling Center now also offers targeted on-site help to affected families as part of a baby consultation

    The offer is aimed at parents with very young children from 0-3 years.

    They can contact the counseling center quickly and easily and receive an appointment for an initial meeting at short notice (usually within a week). All further steps are planned together in this conversation. Experience shows that babies and their parents can be helped significantly and sustainably after just a few sessions!

Children and teenagers

  • Counseling for children and teenagers

    Our team has an open ear for you.

    You are welcome to contact us directly if you are having trouble in your family or school, or if you feel insecure, overwhelmed or misunderstood.

    We were able to help children and young people who

    • had problems with learning.
    • were very anxious or lacked self-confidence.
    • did not get along well with other children.
    • felt threatened or were bullied.
    • Freakouts, had hurt themselves and wanted to get that under control.
    • Have experienced violence.

    Temporarily, we can also accompany you without the knowledge of your parents. As a rule, we consider with you in the initial discussions whether and if so, when and how your parents can be involved. Even if your parents are on board, we will discuss with you in advance what we can and cannot talk about with them.

    We take children's and young people's own legal right to counseling in emergency and conflict situations seriously. However, if you are in acute danger, we would also talk to all persons who are responsible for your protection.

  • Prevention Agency

    The Prevention Office of the Psychological Counseling Center Hilden

    What is prevention work about?

    The prevention work starts with the children's zest for life and stands for:

    • Encouragement.
    • Support and strengthening of own forces and energies.

    Prevention aims to help girls and boys develop into self-confident women and men. It is aimed at parents, teachers, educators, children and young people.

    What are the offers?

    • Targeted project work in schools, kindergartens and youth facilities.
    • Supporting professionals in their facilities.
    • Face-to-face meetings with parents, children and adolescents.

    What can I find out about?
    Information events on the topics:

    • Prevention of violence against children
    • Prevention of sexual abuse of children
    • Safety when chatting - dangers on the Internet
    • Sex Education

    What do I learn and experience?

    Topics that are discussed with the children, young people and multipliers as part of the project work:

    • Perception of one's own body and differentiation of feelings
    • Perceiving and distinguishing touches that are pleasant or comical and threatening
    • Recognizing and respecting one's own boundaries and those of others
    • Self-confidence in one's own abilities to solve problems without violence
    • Learning to act in a self-reflective manner
    • Ways to get help


  • Offers of the Psychological Counseling Center Hilden for pedagogical professionals

    The Psychological Counseling Center supports daycare centers, family centers and schools in their work with families by offering services such as:

    • Information session on the Psychological Counseling Center.
    • Presentation of the psychological counseling center in teams.
    • Events on educational and psychological topics for parents and professionals.
    • Open office hours for parents.
    • Case discussion or case supervision.
    • Cooperation on preventive services such as groups for children from separating families.

    Please direct inquiries to the management of the counseling center.
    In a personal conversation, offers for your facility will be coordinated and agreements made.

    For schools we offer the special MindMatters service. Please direct any inquiries to our secretary's office.

    If you are looking for preventive offers or projects on the topics of "violence, media, sexuality or bullying", the Prevention Office of the Psychological Counseling Center is your right contact.

    When professionals with whom we cooperate need advice for their own family.

    If you want to be advised as a parent and at the same time are a teacher or educator in Hilden or Haan schools, daycare centers, etc., we have to keep your private concerns and our professional cooperation apart. You can ask us how we can solve this by telephone or we can discuss it together during your first meeting. If necessary, we will also refer you.